Consumer Protection - Introduction

Consumer issues are regulated by a number of federal, provincial and municipal government ministries and tribunals.  

Federal ministries and tribunals deal with federally regulated areas such as banking, bankruptcy and telecommunications.  

Provincial ministries and tribunals deal with a wide range of issues including unfair business practices, door-to-door sales, energy contracts, collection agencies, funeral homes and travel agencies.

Municipal governments deal with areas such as building bylaws, contractor licensing and municipal services.

To deal with a consumer problem, the first step is to categorize which legal area the problem relates to.  The second step would be to identify which government office deals with this area of law and which laws and complaints procedures are in place to assist the consumer.


On February 1, 2021 the Advocacy Centre for the Elderly (“ACE”) welcomed the opportunity to provide feedback to the Ministry of Government and Consumer Services on the proposed changes to Ontario’s Consumer Protection Act (the “CPA”) as outlined in the consultation paper, “Improving Ontario’s Consumer Protection Act – Strengthening Consumer Protection in Ontario”. 

Click to read the ACE Consumer Protection Act Proposal submission