Consumer Protection - Introduction

Consumer issues are regulated by a number of federal, provincial and municipal government ministries and tribunals.  

Federal ministries and tribunals deal with federally regulated areas such as banking, bankruptcy and telecommunications.  

Provincial ministries and tribunals deal with a wide range of issues including unfair business practices, door-to-door sales, energy contracts, collection agencies, funeral homes and travel agencies.

Municipal governments deal with areas such as building bylaws, contractor licensing and municipal services.

To deal with a consumer problem, the first step is to categorize which legal area the problem relates to.  The second step would be to identify which government office deals with this area of law and which laws and complaints procedures are in place to assist the consumer.